Shipping policy
1. Shipping Options and Costs:
- We offer the following shipping methods: Standard Shipping (estimated delivery time: 5-7 business days), Express Shipping (estimated delivery time: 2-3 business days).
- Shipping costs are calculated based on the weight and dimensions of the package and the customer's location. Shipping rates will be displayed at checkout.
2. Processing Time:
- Orders are typically processed within 1-2 business days.
- Once an order is shipped, you will receive a tracking number via email.
3. Shipping Locations:
- We ship within the UK and internationally.
- International orders may be subject to customs and import duties, which are the responsibility of the customer.
4. Order Tracking:
- Once your order ships, you'll receive a tracking number and a link to track your order with the carrier.
5. Lost or Damaged Packages:
- If your order is lost or damaged in transit, please contact us within 30 days of the expected delivery date.
- We will file a claim with the carrier and refund the full purchase price if the claim is successful.
7. Returns and Exchanges:
- We offer a 30-day return policy for eligible items.
- To initiate a return, please contact us within 30 days of receiving your order.
- Customers are responsible for return shipping costs unless the return is due to our error.
8. Cancellations:
- You may cancel your order at any time before it is shipped.
- If you need to cancel an order, please contact us immediately.
9. Changes to Shipping Policy:
- We reserve the right to update or modify our shipping policy at any time.
- Please check back periodically to see if there have been any changes